If it works then this tells you it is the TV’s issue. You've performed the hardware test and it resulted with the failure ID – 90AP1G-9GT9KV-MFPW3A-21QX13. 2. Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link. No changes were done to the device prior to the fault appearance. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product. There are two ports that are commonly confusing: i. Audio-in port (recognized as green port): It needs to be connected to the PC if you want to play audio from monitor by using VGA or DVI signal ports. When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution. Purchase a new HDMI cable from an electronics store or online store to see if that helps. If that does not help, most likely you’ll need to upgrade your video card to a newer one. SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Press the MENU button to see if the menu comes up. HP Support team can be reached on: https://support.hp.com/us-en/contact-hp?openCLC=true. That's the "solution" the support assistant's virtual assistant leads you to. If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs. There is no way remove this completely. I'm sure they should be able to go ahead and address your issue. After a while, a red X appears next to the taskbar speaker. There is a red X to the right of the speaker in the taskbar. Try a different electric outlet. I have the volume on it turned all the way up to 100, as well as the volume on my computer turned all the to 100, and I cannot get any sound to play out of the monitor speakers. If the machine is restarted, the sound comes back again. If they do not then most likely it is the cable or satellite box, please check with your service provider for further help. By using this site, you accept the, Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using, the information I've provided was helpful, give us some reinforcement by clicking the, Try the steps mentioned in this document -, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP PCs - A 'No Audio Device is installed' Message Displays, https://support.hp.com/us-en/contact-hp?openCLC=true. Turn both devices off then power each of them on separately. Try a different cable. Make sure the video cables are connected correctly. MESSAGE FROM THE SCEPTRE TEAM ON COVID-19. The fault is intermittent, so I can't be 100% sure that the fault disappeared. No sound with second monitor HDMI - fix - Windows - YouTube Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT. There is no sound coming out neither from speakers nor from earphones. If you have checked all of the above, most likely the TV is at fault. You have turned on closed captioning and are using TEXT1 – TEXT4. Of course, except for "Use Microsoft System Restore or HP System Recovery", which I don't know if works and which I don't want to try. The no sound problem occurs to users with NVIDIA High Definition Audio drivers installed and it often reflects itself when using HDMI to stream audio and video to other screens. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. Anyways the sound works great but the microphone doesn't, my computer isn't detecting the microphone and I have no idea why. As you have run the audio test from F2 which has failed, I would suggest this looks like a possible hardware failure with the PC. copyright© 2021 SCEPTRE Inc. All rights reserved. If the test passes, I would suggest the next step would be to perform a recovery. By continuing to use this site you consent to the use of cookies on your device as described … Let's start off by Uninstalling the audio drivers from Device manager: Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Let me know how it goes for further assistance.

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